GSA Government-wide Section 508 Accessibility Program

Training Metric Assessment Guidelines and Decision Tree

Return to Guidelines for Assessing Program Maturity

Definition
Why is this important?
Examples
Decision Tree Flowchart (New)

Definition

This metric defines to what extent an Agency trains stakeholders on roles and responsibilities related to Section 508 compliance.

Why is this important?

Successful Section 508 programs rely on personnel with skills and expertise. In order to effectively implement a sustainable Section 508 program, relevant resources need to be identified and trained. This includes, but is not limited to key stakeholders ranging from web and software developers, acquisition professionals, human resource employees and communications specialists. This clear identification of Section 508 related training needs and solutions is critical to providing equal access to information and data.

Examples

The following examples are provided to demonstrate how an Agency may translate their current operations against the maturity measures and are not intended to represent all possibilities.

  1. Ad Hoc: The agency does not have a formal training program for educating stakeholders on roles and responsibilities related to Section 508 compliance. Section 508 training is conducted on an ad hoc basis. The Agency does not formally assess training needs related to Section 508 roles and responsibilities.

  2. Planned: The Agency has a process in place to identify training needs for Section 508-related competencies and has a plan for developing and delivering that training.

  3. Resourced: The Agency has a formal Section 508 training program where needs are assessed, training resources are identified and made available, and key stakeholder groups are trained on necessary Section 508 competencies as an integrated part of their professional development.

  4. Measured: The Agency has a formal Section 508 training program where needs are assessed, training resources are identified and made available, and key stakeholder groups are trained on necessary Section 508 competencies as an integrated part of their professional development. The Agency collects data on training activities and outcomes, and uses this information to support decision making, professional development plans, and plans to improve the Agency Section 508 program.

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Decision Tree Flowchart (New)

Use the following decision tree to ascertain the most appropriate maturity level. Scroll down for text version.

Testing decision tree. Refer to the full text version below this image for detailed descriptions

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Decision Tree - Text Version:

Maturity Question Implied Maturity Level If the Answer is “No” Key Considerations before moving onto the next question
  1. Do you have a formal training program for educating stakeholders?
Ad Hoc: Agency does not have a formal training program and has not assessed training needs related to Section 508 roles and responsibilities. If the answer is yes, then training program is established for educating stakeholders on roles and responsibilities related to Section 508 compliance.
  1. Have the needs assessment been conducted?
Ad Hoc: The training needs have not been identified for the different types of stakeholders. If the answer is yes, then an implementation plan has been created to identify training needs for Section 508-related competencies and a plan for developing and delivering that training.
  1. Have the competencies been identified for the key stakeholder groups?
Planned: The training needs are being identified for the different types of stakeholders. If the answer is yes, the needs for Section 508 related competencies have been identified for the key stakeholder groups.
  1. Has the training plan been communicated to management and staff?
Planned: The training plan is being developed and has not been communicated to management and staff. If the answer is yes, a communication plan is in place to communicate the training offerings to management and staff.
  1. Are training resources identified and made available to conduct the training?
Planned: Training resources are identified but not staffed. If the answer is yes, training resources are identified and made available. Training program is defined and materials have been developed.
  1. Is the Section 508 training integrated as part of key stakeholder groups professional development?
Resourced: Training program is implemented but is not part of professional development. If the answer is yes, then the training program is defined, needs are assessed, training resources are identified and made available, and key stakeholder groups. Training is part of professional development.
  1. Is data used to inform decisions and improve effectiveness and efficiency?
Resourced: Data is collected but is not analyzed and no improvements have been made to improve the Section 508 training program. If the answer is yes, data is collected on training activities and reviewed to assess the program and outcomes.
  1. You are at the Measured level if the following is true: Policy is fully implemented, staffed and is integrated into the professional development plans for relevant employees. Data is collected to inform decision making and planning to improve both the Section 508 program and training.
   

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