Conformance Metrics
Questions in Conformance Metrics ask about specific data points and outcomes related to measuring your program inclusion of ICT accessibility.
Question 67
Estimate how many web pages are published on public internet websites owned or operated by the reporting entity? (*Required)
Select one:
- Open response-whole number
- Unknown
Estimate how many individual pages are public facing:
- A web application may work on a single web page (single URL) but have multiple tabs and sections with dynamically generated content depending on the user’s tasks; this counts as one web page.
- A single web page may be automatically rendered one way for a PC browser and another way for a Tablet or Mobile Device; this counts as one web page.
The reported number should be the reporting entity’s estimation based on available data sources. Sources include:
- Reporting entity web team.
- The analytics (e.g., Google Analytics) or website dashboard the reporting entity uses.
NOTE: When seeking the above information from the web team, you may also need certain information on the most frequently used digital content on reporting entity websites in order to answer other Conformance Metrics questions.
NOTE: For websites operated in collaboration between multiple reporting entities, only count the pages if your reporting entity is considered the primary owner or manager of the website.
NOTE: For the purposes of this Assessment, extranet is included in questions related to internet web pages.
Question 68a
Estimate how many web pages published on public internet websites owned or operated by the reporting entity were evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024. (*Required)
Select one:
- Open response-whole number
- Unknown
Web pages may have been tested for accessibility manually, with an automated tool, or both manually and with an automated tool during the current reporting period.
If, during this reporting period, the reporting entity only tested the required digital content elements in Question 71 for this assessment, answer “10” web pages for this question.
If, during this reporting period, the entity tested additional pages, then the reporting entity’s answer should include the 10 required plus the additional number the reporting entity tested as part of the reporting entity’s regular program.
NOTE: If a web application appears on a single web page (single URL), count it as one web page.
Question 68b
Of the public internet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were evaluated by a combination of both automated and manual testing? NOTE: The percentages entered in 68b, 68c, and 68d should add up to 100%. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question will show only if Question 68a is greater than 0.
If testing uses a combination of both automated testing tools and manual testing tools, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.
NOTE: For each web page tested, a combined methodology is “AND” not “OR.” In other words, if an automated test is used for a certain set of pages, and manual testing is used for other pages, enter those results in Questions 68c and Question 68d respectively instead of here.
Question 68c
Of the public internet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were evaluated by only automated testing? NOTE: The percentages entered in 68b, 68c, and 68d should add up to 100%. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question will show only if Question 68a is greater than 0.
If certain web pages were tested with automated tools only, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.
If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 68b.
NOTE: Some examples of automated test tools are given in the response options for Question 11.
Question 68d
Of the public internet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were evaluated by only manual testing? NOTE: The percentages entered in 68b, 68c, and 68d should add up to 100%. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question will show only if Question 68a is greater than 0.
If certain web pages were tested with manual tools only, enter that percentage here. As noted, this question asks about a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.
If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 68b.
NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.
Question 69a
Estimate the percentage of public internet web pages evaluated between June 1, 2023, and May 31, 2024, that fully conform to Section 508 standards. Round the result to the nearest whole number. Manual testing is required to evaluate full Section 508 conformance. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question will show only if Question 68a is greater than 0.
For a web page to be Section 508 conformant (see the definition of Section 508 conformant), the entire page must meet all applicable Section 508 technical requirements. For web, this is WCAG 2.0 Level A and AA Success Criteria, at a minimum.
To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary but may be used alongside automated tools. If the reporting entity cannot answer this question due to a reliance on only automated tools, select “Unknown” or a sampling methodology may be used.
Sampling may be used to estimate a percentage. To determine an appropriate number of web pages to sample, you can use a free, web-based sample size calculator that accepts confidence level, margin of error, and population size. Enter search terms such as “sample size calculator” to find a suitable tool. Consider a 90% confidence level and 10% margin of error.
NOTE: For population size, enter the same value you previously determined for Question 67 as the total number of public internet web pages.
If the reporting entity has only tested the required 10 web pages in Question 71, please provide metrics here for only those pages. If additional pages were tested within the reporting period, combine both data sets to report conformance metrics for the reporting entity’s internet sites.
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
Question 69b
Please describe the methodology used to determine the estimated percentage of public internet web pages that fully conform to Section 508 in 69a. (*Required)
Open text field [character limit of 1000]NOTE: This question will only show if a is selected for Question 69a.
When responding to this question, please consider describing any of the following methods used:
- Sampling to include size of population, size of sample, confidence interval, and margin of error.
- Testing methodologies used (automated, manual, hybrid testing) and any relevant information related to the number of pages tested with each methodology to inform the estimated percentage.
- Use and summation of test results generated over the reporting period.
- Other data or methodologies used to inform the estimated percentage.
NOTE: Manual testing is required to evaluate full Section 508 conformance.
Question 70
Across all public internet web pages evaluated between June 1, 2023 and May 31, 2024, what is the average number of Section 508 non-conformance issues per page? Round to the nearest whole number. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question will show only if Question 68a is greater than 0.
If the reporting entity only tested the required 10 web pages in Question 71, please provide metrics here for only those pages. If the reporting entity tested additional pages within the reporting period, combine both data sets to report conformance metrics.
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:
- Determine how many web pages were evaluated in the reporting period.
- Review test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
- Additional testing is not needed to answer this question; use the test reports your reporting entity has available to provide data for this question.
- Average number of non-conformance issues per page = Total number of all non-conformance issues found divided by the total number of pages
- For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.
Question 71
Identify the reporting entity's top ten viewed public internet web pages between June 1, 2023 and May 31, 2024. Test each page for full conformance to Section 508. This will require comprehensive manual testing in addition to any automated process used. For each page, select each Section 508 standard or WCAG Success Criterion that has a failure. Provide page name, page description and URL. (*Required)
Select one:
- N/A- reporting entity does not have public internet web pages
- Unavailable- does not have resources to test
- Has results to report [If selected, report the following for each page:]
- Web page name:
- Web page description:
- URL:
- Select each Section 508 standard or WCAG Success Criterion standard that fails on the page
The final layout in the reporting tool will be forthcoming. For FY24, select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the web page name, description, and URL.
To find out which of public internet web pages count as “Top viewed,” use the same approach as in Understanding for Question 67. The reporting entity should identify the top 10 viewed web pages within the entire reporting period (June 1, 2023, through May 31, 2024).
Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report which Section 508 Standard or WCAG Success Criterion fails by page.
If the reporting entity does not have any internet pages, please select N/A. If the reporting entity has less than 10 internet pages, test all possible pages and report results. If the reporting entity has internet pages but does not have resources to test, please select “Unavailable.”
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
If the reporting entity tests web pages using automated tools only, they must switch to a different method to respond to this assessment. The reporting entity must use a manual test process or a combined manual and automated test process.
When reporting failures, please select each Success Criterion or Section 508 standard with any failure found on the web page. For example, if on the reporting entity Home page, there are 8 instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.
If a given standard or criterion does not apply to the page tested, leave it unchecked.
Question 72
Estimate how many web pages are published to internal intranet websites owned or operated by the reporting entity? (*Required)
Select one:
- Open response-whole number
- Unknown
- N/A
Estimate how many individual pages only an internal user to the reporting entity could access:
- A web application may work on a single web page (single URL), but have multiple tabs and sections with dynamically generated content depending on the user’s tasks. This counts as one web page.
- A single web page may be automatically rendered one way for a PC browser and another way for a Tablet or Mobile Device. This counts as one web page.
This estimated page number can be the reporting entity’s estimation based on available data sources. Sources include:
- Reporting entity web team,
- The analytics the reporting entity uses.
Question 73a
How many web pages, published to internal intranet websites owned or operated by the reporting entity, were evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024? (*Required)
Select one:
- Open response-whole number
- N/A
Web pages may have been tested for accessibility manually, with an automated tool, or both manually and with an automated tool during the current reporting period.
If, during this reporting period, the reporting entity only tested the required digital content elements in Question 76 for this assessment, answer “10” web pages for this question.
If, during this reporting period, the entity tested additional pages, then the reporting entity answer should include the 10 required plus the additional number the reporting entity tested as part of the reporting entity’s regular program.
NOTE: If a web application appears on a single web page (single URL), count it as one web page.
Question 73b
Of the internal intranet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were evaluated by a combination of both automated and manual testing?**NOTE:** The percentages entered in 73b, 73c, and 73d should add up to 100%. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if Question 73a is greater than 0.
If testing uses a combination of both automated testing tools and manual testing tools, enter that percentage here. As noted, this is for a specific reporting period only; additional testing after the reporting period is not necessary in order to answer this question.
NOTE: For each web page tested, a combined methodology is “AND” not “OR.” In other words, if an automated test is used for a certain set of pages, and manual testing is used for other pages, enter those results in Questions 73c and Question 73d respectively instead of here.
Question 73c
Of the internal intranet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were only evaluated by automated testing? (*Required) **NOTE:** The percentages entered in 73b, 73c, and 73d should add up to 100%.
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if Question 73a is greater than 0.
If certain web pages were tested with automated tools only, enter that percentage here. As noted, this is for a specific reporting period; additional testing after the reporting period is not necessary in order to answer this question.
If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 73b.
NOTE: Some examples of automated test tools are given in the response options for Question 11.
Question 73d
Of the internal intranet web pages evaluated for Section 508 conformance between June 1, 2023 and May 31, 2024, estimate what percentage were only evaluated by manual testing? (*Required) **NOTE:** The percentages entered in 73b, 73c, and 73d should add up to 100%.
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if Question 73a is greater than 0.
If certain web pages were tested with manual tools only, enter that percentage here. As noted, this is for a specific reporting period; additional testing after the reporting period is not necessary in order to answer this question.
If testing using a combination of both automated and manual tests to fully evaluate against all applicable Success Criteria, then provide that percentage in Question 73b.
NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.
Question 74a
Estimate the percentage of internal intranet web pages evaluated between June 1, 2023, and May 31, 2024, that fully conform to Section 508 standards. Round the result to the nearest whole number. Manual testing is required to evaluate full Section 508 conformance. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if Question 73a is greater than 0.
For a web page to be Section 508 conformant (see the definition of Section 508 conformant”), the entire page must meet all applicable Section 508 technical requirements. For web, this is WCAG 2.0 Level A and AA Success Criteria, at a minimum.
To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary but may be used alongside automated tools. If the reporting entity cannot answer this question due to a reliance on only automated tools, select “Unknown” or a sampling methodology may be used.
Sampling may be used to estimate a percentage. To determine an appropriate number of web pages to sample, you can use a free, web-based sample size calculator that accepts confidence level, margin of error, and population size. Enter search terms such as “sample size calculator” to find a suitable tool. Consider a 90% confidence level and 10% margin of error.
NOTE: For population size, enter the same value you previously determined for Question 72 as the total number of public internet web pages.
If the reporting entity has only tested the required 10 web pages in Question 76, please provide metrics here for only those pages. If additional pages were tested within the reporting period, combine both data sets to report conformance metrics for the reporting entity’s internet sites.
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
Question 74b
Please describe the methodology used to determine the estimated percentage of internal intranet web pages that fully conform to Section 508 in 74a. (*Required)
Open text field [character limit of 1000]NOTE: This question will only show if a is selected for Question 74a.
When responding to this question, please consider describing any of the following methods used:
- Sampling to include size of population, size of sample, confidence interval, and margin of error.
- Testing methodologies used (automated, manual, hybrid testing) and any relevant information related to the number of pages tested with each methodology to inform the estimated percentage.
- Use and summation of test results over the reporting period.
- Other data or methodologies used to inform the estimated percentage.
NOTE: Manual testing is required to evaluate full Section 508 conformance.
Question 75
Across all internal intranet web pages evaluated between June 1, 2023 and May 31, 2024, what is the average number of Section 508 non-conformance issues per page? Round to the nearest whole number. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if Question 73a is greater than 0.
If the reporting entity only tested the required 10 web pages in Question 76, please provide metrics here for only those pages. If the reporting entity tested additional pages within the reporting period, combine both data sets to report conformance metrics.
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:
- Determine how many web pages were evaluated in the reporting period.
- Review test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
- Additional testing is not needed to answer this question; use the test reports your reporting entity has available to provide data for this question.
- Average number of non-conformance issues per page = Total number of all non-conformance issues found divided by the total number of pages
- For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.
Question 76
Identify your reporting entity's top ten viewed internal intranet pages between June 1, 2023 and May 31, 2024. Test each page for full conformance to Section 508. This will require comprehensive manual testing in addition to any automated or a hybrid test process used. For each page, select each Section 508 standard or WCAG Success Criterion that has a failure. Provide page name and page description (please use generic names/descriptions if appropriate). (*Required)
Select one:
- N/A- reporting entity does not have intranet
- Unavailable- does not have resources to test
- Has results to report [If selected, show the following for each page:]
- Web page name:
- Web page description:
- Select each Section 508 standard or WCAG Success Criterion that fails on the page
The final layout in the reporting tool will be forthcoming. For FY24, select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the web page name and description.
To find out which internal intranet web pages count as “Top viewed,” use the same approach as in Understanding for Question 72. The reporting entity should identify the top 10 viewed web pages within the entire reporting period (June 1, 2023 through May 31, 2024).
Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report which Section 508 Standard or WCAG Success Criterion fails by page.
If the reporting entity does not have any internal intranet pages, please select N/A. If the reporting entity has less than 10 internal intranet pages, test all possible pages and report results. If the reporting entity has internal intranet pages but does not have resources to test, please select “Unavailable.”
NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.
If the reporting entity tests web pages using automated tools only, they must switch to a different method to respond to this assessment. The reporting entity must use a manual test process or a combined manual and automated test process.
When reporting failures, please select each Success Criterion or Section 508 standard with any failure found on the web page. For example, if on the reporting entity Home page, there are eight instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.
If a given standard or criterion does not apply to the page tested, leave it unchecked.
Question 77
Identify the reporting entity's top ten viewed electronic documents posted on the reporting entity's public website between June 1, 2023 and May 31, 2024. Test each document for full conformance to Section 508. This will require comprehensive manual testing in addition to any automated or a hybrid test process used. For each document, select each Section 508 standard or WCAG Success Criterion that has a failure. Please also provide the document name, document URL, and document description. (*Required)
Select one:
- N/A- reporting entity does not have publicly available electronic documents
- Unavailable- does not have resources to test
- as results to report [If selected, show the following for each document:]
- Document Name
- Document URL:
- URL of document:
- Select each Section 508 standard or WCAG Success Criterion that fails on the page
The final layout in the tool will be forthcoming. For FY24, we will ask you to select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the document name, description, and URL.
To find out which of the reporting entity’s electronic documents count as “Top viewed,” use the same approach as in Understanding for Question 67. Identify the top 10 viewed electronic documents within the entire reporting period (June 1, 2023 through May 31, 2024).
Testing each electronic document for full conformance to Section 508 will require comprehensive manual testing. If the reporting entity tests electronic documents using automated tools only, the reporting entity must switch to a different method to respond to this assessment criteria. The reporting entity must instead use a manual test process or a combined manual and automated test process. Please fully test each electronic document and report which Section 508 Standard or WCAG Success Criterion has at least one defect.
If the reporting entity does not have any electronic documents, please select N/A. If the reporting entity has less than 10 electronic documents, test all possible electronic documents and report results. If the reporting entity has electronic documents but does not have resources to test, please select “Unavailable.”
Do not pull the document from an internal repository; download the document directly from the site and test that version. This ensures the reporting entity is testing the same version end users of the site are accessing.
When reporting failures, please select each Success Criterion or Section 508 standard with any failure found in the document. For example, if on a Factsheet, there are eight instances of missing alternative text on the page, check 1.1.1 Non-text Content. On the second document, there are no instances of failures for 1.1.1 Non-text Content; leave 1.1.1 unchecked.
If a given standard or criterion does not apply to the document tested, leave it unchecked.
Question 78
Identify the reporting entity's top five most-viewed videos between June 1, 2023 and May 31, 2024. Test each public or internal video for Section 508 conformance. For each video, select each Section 508 standard or WCAG Success Criterion that has a failure. Provide the video name, and URL where the video resides, if applicable (please use generic names/descriptions if appropriate). Select N/A if your reporting entity does not host or produce any videos. (*Required)
Select one:
- N/A- reporting entity does not host or produce any videos
- Unavailable- does not have resources to test
- Has results to report [If selected, show the following for each video:]
- Video Name
- URL of Video
- Select each Section 508 standard or WCAG Success Criterion that fails in the video
The final layout in the tool will be forthcoming. For FY24, we will ask you to select which Section 508 standard or WCAG 2.0 AA Success Criterion fail in addition to the video name and URL.
To find out which of the reporting entity’s public and internal videos count as “Top viewed,” use the same approach as in Understanding for Question 67 and 72. The reporting entity should identify the top 5 viewed videos within the entire reporting period. Include videos hosted on other sites such as YouTube.
Testing each video for full conformance to Section 508 will require comprehensive manual testing. Please fully test each video and report which Section 508 Standard or WCAG Success Criterion has at least one defect.
If the reporting entity does not produce or host any videos, please select N/A. If the reporting entity has less than five public and internal videos, test all possible videos and report results. If the reporting entity has videos but does not have resources to test, please select “Unavailable.”
When reporting failures, please select each Success Criterion or Section 508 standard with any failure found in the video. For example, if in an About Us video, there are 10 instances of inaccurate captions, check 1.2.2 Captions (Prerecorded). In the second video, there are no instances of failures for 1.2.2 Captions (Prerecorded); leave 1.2.2 unchecked.
If a given standard or criterion does not apply to the video tested, leave it unchecked.
Question 79a
Does the reporting entity use an enterprise virtual meeting platform (e.g., Teams, Zoom, Adobe Connect, WebEx, Google Meet, etc)? (Required)
Select one:
- Yes, reporting entity uses an enterprise virtual meeting platform (please answer 79b-d)
- No, reporting entity does not use any virtual meeting platform (if this answer is selected, no additional questions will be asked)
Question 79b
Select the most widely used enterprise virtual meeting platform used within the reporting entity. (*Required)
Select one:
- Adobe Connect
- Google Meet
- Teams
- WebEx
- Zoom
- Other [text input field]
NOTE: This question is only required if a is selected in Question 79a.
Enterprise denotes the virtual meeting platform deployed widely in the reporting entity. If there is more than one virtual meeting platform in use within the reporting entity, select the most widely used for this set of questions.
Question 79c
Consider the most widely used enterprise virtual meeting platform. Can all functions used by the reporting entity be accessed and used by users: (*Required)
For each option of a-h, select either Yes, No, or Unknown
- without vision
- with limited vision
- without perception of color
- without hearing
- with limited hearing
- without speech
- with limited manipulation
- limited language, cognitive and learning abilities
NOTE: This question is only required if a is selected in Question 79a.
Select Yes, No, or Unknown for each option of a-h.
This question is specifically exploring how the reporting entity implements the virtual meeting platform. If features and functions are not implemented even though they are offered by the vendor, omit those features when responding to this question.
A product Accessibility Conformance Report (ACR) may be used to answer this question. If you are unsure how to translate WCAG 2.0 AA failures into Functional Performance Criteria asked about in a-h, please refer to Mapping of WCAG 2.0 to Functional Performance Criteria).
Question 79d
Consider specific features of the most widely used enterprise virtual meeting platform. Does the platform provide a way to: (*Required)
For each option of a-e, select either Yes, No, or Unknown
- display captions
- spotlight or pin ASL interpreters
- increase font size
- restrict use of inaccessible features
- disable motion
NOTE: This question is only required if a is selected in Question 79a.
When answering this question, consider the features of the platform and select whether or not the platform itself allows a way to perform each of the functions listed below. For the purpose of this question, “disable motion” is regarding ways to avoid rapid scrolling when screen sharing and other similar visual stimulation. Reaction animations should not be considered as “motion” for response to 79d.
Question 80
Estimate the Section 508 conformance of the reporting entity's enterprise-wide reservation system for conference rooms and/or workstations. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not have any reservation system
This question is specifically asking about the system used within the reporting entity to reserve meeting rooms or workspaces. The reservation system in question should be the centralized system that organizes and streamlines the process of reserving rooms and space within the reporting entity. This may be through a web reservation site or application. One example is BookIt. If the reporting entity has more than one reservation system used enterprise-wide, select the most widely used to answer this question.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria )] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- For hardware, there are 61 Section 508 provisions.
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
For example, your reservation system is a web page and you determine all web requirements apply for a total of 41 applicable Section 508 requirements. According to the test report, 10 WCAG 2.0 AA criteria fail and 31 requirements pass. Next, divide the number of applicable requirements by the number of Section 508 requirements that pass (31/41= 0.756) and then multiply the answer by 100 to get your percentage = 75.6%. Round to the nearest whole number and select “c) Conforms to 50% - 90% of applicable Section 508 requirements.”
Question 81
Estimate the Section 508 conformance of the enterprise wide survey authoring tool used to create surveys. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not create any surveys
This question is only asking about the enterprise wide authoring tool used to create surveys, such as Qualtrics, SurveyMonkey, Google Forms, Microsoft Forms, etc. When answering this question, only consider the tool itself; do not consider the accessibility of surveys created using the tool. An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.
If the entity has more than one enterprise wide authoring tool used to create surveys, select the most used tool or the tool used to generate surveys with the largest audience based on reporting entity mission.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria )] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 82
Estimate the Section 508 conformance of surveys distributed by the reporting entity. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not distribute any surveys
This question is specifically asking about the Section 508 conformance of surveys distributed by the reporting entity.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 83
Estimate the Section 508 conformance of the enterprise-wide chat or internal real-time messaging system. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not use a chat or internal real-time messaging system
An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance =[(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 84
Estimate the Section 508 conformance of the enterprise-wide Learning Management System (LMS). (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not have a LMS
An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 85
Estimate the Section 508 conformance of the reporting entity's publicly posted Section 508 or ICT accessibility policy. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not have any publicly posted Section 508/ICT accessibility policies
It is recommended the reporting entity find where the Section 508 or ICT accessibility policy is publicly posted and test that version for accurate results.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 86
Estimate the Section 508 conformance of the enterprise-wide video player. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not use any video player
Please only consider the video player itself. Do not test and report on any multimedia.
An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 87
Estimate the Section 508 conformance of the reporting entity's widely-used, public facing fillable form. The form may be web or document based. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not have any publicly available fillable forms
For purposes of this Assessment, only consider fillable forms that require a Paperwork Reduction Act clearance.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 88
Estimate the Section 508 conformance of the reporting entity's FY25 publicly published Congressional Justification. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity did not publish a Congressional Justification
The Congressional Justification is an annual budget request. If the reporting entity’s parent agency hosts the published Congressional justification that includes the reporting entity, please coordinate testing of this content with your parent agency and report the same data as the parent agency for this question.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 89
Estimate the Section 508 conformance of the reporting entity's employee performance portal or equivalent. (*Required)
Select one:
- Conforms to 100% of applicable Section 508 requirements
- Conforms to 90% - 99% of applicable Section 508 requirements
- Conforms to 50% - 90% of applicable Section 508 requirements
- Conforms to less than 50% of applicable Section 508 requirements
- Unknown
- N/A- reporting entity does not have an employee performance portal or equivalent
An Accessibility Conformance Report (ACR) may be used to inform the reporting entity answer selection; if the ACR denotes a Partially Supports, please count that as a failure.
To estimate a percentage of conformance, follow the formula and steps below:
Percentage of conformance = [(Standards and Criteria that Pass or Do Not Apply) / (Total Number of Applicable Standards and Criteria)] x 100
- Determine how many Section 508 standards or WCAG 2.0 AA criteria apply to the ICT:
- For web content, there are 41 requirements (38 WCAG 2.0 AA Success Criteria and three Section 508 provisions related to media players).
- For software, there are 57 requirements (34 WCAG 2.0 AA Success Criteria (using E207.2.1 Word Substitution when Applying WCAG to Non-Web Software) and 23 Section 508 provisions).
- For electronic documents, there are 34 WCAG 2.0 AA Success Criteria (using E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents).
- Determine how many Section 508 standards or WCAG 2.0 AA Success Criteria Pass or Do Not Apply. Alternatively, you may decide to subtract the number of standards that fail or were Not Tested from the number of applicable standards in Step 1.
- Divide the number of applicable requirements (in Step 1) by the number of Section 508 requirements that pass or do not apply (in Step 2).
- Multiply the answer in Step 4 by 100 to get the percentage. Round to the nearest whole number and select the most appropriate answer choice.
Question 90
Does the reporting entity have a publicly posted website accessibility statement? (*Required)
Select one:
- Yes [provide URL for where accessibility statement resides *required]
- No
- N/A- reporting entity does not have a public website
Verify the reporting entity has an accessibility statement publicly posted on federal websites. This may be a link, such as in your website footer, to an accessibility statement on the domain website. The statement may be its own page or within a page that contains several website policies.
Agencies may develop a single accessibility statement for the entire organization and all of its websites and link to that accessibility statement, or agencies may develop many tailored accessibility statements for different sub-agencies, components, and offices or products.
For examples and directions, see Developing a Website Accessibility Statement.
Question 91
Please select which of the following are included in the reporting entity's web accessibility statement: (*Required)
Select all that apply:
- The accessibility standard applied to each website and any known limitations or alternative versions, as appropriate
- The name and email address for the Section 508 Program Manager
- A public feedback mechanism that allows members of the public to report accessibility problems with websites and digital services
- Instructions for filing a complaint alleging a violation of Section 508
- Information about the reasonable accommodations procedures for Federal employees and job applicants
- Instructions on the use of the telecommunications relay service
- Links to any relevant, publicly available organizational policies or procedures on digital accessibility
- Date that the digital accessibility statement was last updated or reviewed
- The web page where the accessibility statement resides is Section 508 conformant
- None of the above
NOTE: This question is only required if Question 90 is Yes.
For examples and directions see, Developing a Website Accessibility Statement.
NOTE for option i): Do not assume this website is fully Section 508 conformant (see the definition of Section 508 conformant). If the page was fully tested for all 38 applicable WCAG Success Criteria prior to the reporting period using either manual methods or a combination of automated and manual methods, the results were documented, and the page remains unchanged since the test, the reporting entity may use those results to answer the “Section 508 conformant” part of this question.
Question 92
Please estimate the total number of public feedback responses about Section 508 accessibility issues that were received through the public feedback mechanism in the accessibility statement between June 1, 2023 and May 31, 2024. (*Required)
Select one:
- Open response-whole number
- Unknown
NOTE: This question is only required if c is selected in Question 91.
The feedback mechanism for Section 508-related issues is required as part of “M-24-08 Strengthening Digital Accessibility and the Management of Section 508 of the Rehabilitation Act”.
See Section508.gov for additional information on implementing a public feedback mechanism.
Your entity POC may need to contact the person(s) responsible for addressing feedback from the public to answer this question.
If the person(s) responsible for addressing feedback from the public do not track the number of feedback items, answer “Unknown.”
NOTE: Public feedback (see the the definition of public feedback response) on Section 508 is different from complaints (see the definition of complaint) pertaining to Section 508.
Question 93
Of the total estimated public feedback responses about Section 508 accessibility issues that were received through the public feedback mechanism in the accessibility statement between June 1, 2023 and May 31, 2024, estimate how many were addressed, resolved, or adjudicated. (*Required)
Select one:
- Open response-number
- Unknown
NOTE: This question is only required if Question 92 is greater than 0.
The feedback mechanism for Section 508-related issues is required as part of “M-24-08 Strengthening Digital Accessibility and the Management of Section 508 of the Rehabilitation Act”.
See Section508.gov for additional information on implementing a public feedback mechanism.
Only include public feedback responses (see the definition of public feedback response) that have reached their conclusion (i.e., have a “closed” status through resolution, or adjudication, or otherwise have a “closed” status). Do not include feedback responses that remain in process, unresolved, ongoing, or any similar status.
NOTE: The number of feedback responses in Question 92 minus the number of closed feedback responses reported here (Question 93) should equal the number of currently open feedback responses within the reporting period (June 1, 2023, through May 31, 2024).
Question 94
Does the reporting entity have a process for tracking and reporting Section 508 non-compliance related complaints (i.e., administrative complaints filed by an individual or civil actions against the reporting entity as a result of non-compliance with Section 508)? (*Required)
Select one:
- Yes
- No
- Unknown
For tracking, the reporting entity may use a help desk, IT system, spreadsheet, or another entity-specific method to track Section 508 complaints. Reporting may occur on a recurring basis or ad hoc, and reporting may be a formal report or informal, such as an email. Additionally, the reporting entity may use their parent agency process for Section 508 non-compliance related complaints; if so, please coordinate with the parent agency to answer complaint-related questions.
Please refer to the definition of Complaint.
Question 95
Does the reporting entity's process for tracking and reporting Section 508 non-compliance related complaints incorporate complaints from contractors? (*Required)
Select one:
- Yes
- No
- Unknown
- N/A
NOTE: This question is only required if Question 94 is Yes.
Question 96
Indicate the total number of Section 508 non-compliance related complaints the reporting entity has received between June 1, 2023 and May 31, 2024. (*Required)
Select one:
- Open response-number
- Unknown
The reporting entity’s Section 508 Program Office should be one of the primary points of contact for Section 508-related formal complaints (see the definition of complaint, but complaints may be handled in collaboration with or primarily by other departments. The reporting entity may need to contact other departments that handle such complaints, such as your parent agency, Human Resources, Civil Rights Office, or the points of contact for the Section 504 Office.
NOTE: Complaints differ from public feedback responses (see the definition of public feedback response the reporting entity receives.
Question 97
Of the total number of Section 508 non-compliance related complaints received between June 1, 2023 and May 31, 2024, please provide the total number filed by an employee or applicant for employment. (*Required)
Select one:
- Open response-number
- Unknown
NOTE: This question is only required if Question 96 is greater than 0.
Question 98
Of the total number of Section 508 non-compliance related complaints received between June 1, 2023 and May 31, 2024, indicate how many were addressed, resolved, or adjudicated. (*Required)
Select one:
- Open response-number
- Unknown
NOTE: This question is only required if Question 96 is greater than 0.
The reporting entity response should include only those formal complaints (see the definition of complaint that have reached their conclusion (i.e., have a “closed” status through resolution, or adjudication, or otherwise have a “closed” status). Do not include complaints that remain in process, unresolved, ongoing, or any similar status.
NOTE: The number of complaints in Question 96 minus the number of closed complaints reported here (Question 98) should equal the number of open complaints within the reporting period.
Question 99
Review the last 10 solicitations your reporting entity released between June 1, 2023 and May 31, 2024 to procure ICT or services to produce ICT. If the reporting entity did not have at least 10 solicitations released to procure ICT or services to produce ICT, review what is available. Of those reviewed, what percentage of the solicitations included all applicable Section 508 requirements? Please input N/A if the reporting entity has not issued any solicitations for ICT. (*Required)
Select one:
- Open response-whole number (percentage)
- Unknown
- N/A- Reporting entity does not release ICT solicitations
Each solicitation must include all applicable language requiring the ICT to be conformant to Section 508 requirements.
To find the reporting entity’s recent ICT-related solicitations:
- Seek out the assistance of those in your entity responsible for ICT procurement.
- Find your entity’s most recent solicitations where they are posted online (e.g., the System for Award Management [SAM.gov]; the GSA eBuy site).
- Review the GSA Solicitation Review Tool (SRT) results if your reporting entity uses the SRT.
NOTE: Refer to the definition of ICT (Information and Communication Technology) for the scope of software and services covered by this question.
Question 100
Please identify the reporting entity's (up to) top five most common Section 508 non-conformance issues identified by testing or user feedback. (*Required)
Select five:
- Keyboard access issues
- Interactive elements missing programmatic accessible name and description
- Forms with insufficient visible labels
- Insufficient color contrast
- Missing or insufficient text alternatives for images
- Missing or ambiguous link text
- Data tables not adequately marked up for Assistive Technology
- Color use only to convey meaning
- Missing skip navigation links
- Missing or insufficient captions for synchronized multimedia
- Missing or insufficient audio descriptions for synchronized multimedia
- Lack of visible focus
- Focus order does not preserve meaning and operability of the content
- Programmatic heading levels do not logically match the visual heading presentation
- List is not programmatically correct
- Images of text are used instead of text
- Reading order is incorrect
- ARIA roles, states, and properties are invalid
- Other [input text field which will allow up to 5 inputs]
Consider all reporting entity web content when answering this question such as internally developed or procured. The expectation is not that reporting entities thoroughly review every ACR or accessibility test report within the reporting period to find this information; this can be an estimation of common non-conformance issues identified in test accessibility reports or ACRs within the reporting period.
This information will help provide a sense of the common non-conformance issues across government and help tailor recommendations back to agencies or Congress.
Question 101
Does the reporting entity provide a shared service, a reimbursable service, or E-Government line of business to other agencies or public entities? (*Required)
Select one:
- Yes
- No
Please see Definition of Terms for a description of shared service, reimbursable service, and e-gov line of business.
Question 102
You selected the reporting entity provides a shared service, reimbursable service or E-Government line of business to other agencies or public entities. Do the ICT services provided by the reporting entity fully conform to Section 508 standards? (*Required)
Select one:
- Yes, all ICT services fully conform to Section 508 standards
- Yes, but only some ICT services fully conform to Section 508 standard
- No, none of the ICT services fully conform to Section 508 standards
- Unknown
- N/A- services provided are not ICT services
NOTE: This question is only required if Question 101 is Yes.
Please refer to the definition of Fully Conform before answering this question.
If the product is supplied to another federal reporting entity or agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government Product Accessibility Template (GPAT) may be reviewed.
Please do not assume conformance of the ICT services. Your reporting entity POC may need to contact the product owner to identify any Section 508 test results for the current version of the ICT service.
Question 103
Please use this space to provide open-ended responses to the following prompts (responses to all are encouraged): (*Required)
Open response-text (2000 characters maximum) for each option
- What changes has the reporting entity implemented in the past year to increase Section 508 compliance? Please be as specific as possible.
- What has been the impact of the above changes on Section 508 compliance within the reporting entity?
- Indicate the top 2-3 areas the entity’s Section 508 Program has focused improvement in since the FY23 Assessment?
- What challenges has the reporting entity faced in the past year with regards to Section 508 compliance?
- Is there anything additional to share regarding the reporting entity's Section 508 program or equivalent?
Please use this text field to write any additional details or narrative about your program, answer selections, etc. When referencing a specific question, please include the question number.
Reviewed/Updated: July 2024