Overall Performance Category Findings & Recommendations: Very High Maturity Categories

Very High Maturity - Very Low Conformance

There are no reporting entities that fell into the Very High Maturity-Very Low Conformance Category.

Very High Maturity - Low Conformance

Number of Entities in Category: 3
Average Maturity Score: 4.18
Average Conformance Score: 1.74
Two Lowest Average Dimensions: Policies, Procedures and Practices (3.47), Training (3.54)
Two Highest Average Maturity Scores: Technology Lifecycle Activities (4.90) Communications (4.69)

Highlighted Outcomes:

All entities reported Section 508 is almost always included in ICT governance processes such as milestone reviews, publication or deployment decisions, change control reviews, etc.
All entities reported their entity almost always includes sufficient ICT accessibility requirements in solicitations.
All entities reported either none of their top 10 viewed internal intranet pages tested were fully conformant (1 entity, 33%) or that the entity does not have resources to test their top 10 internal internet pages.
All entities reported either none of the entity’s top 10 viewed videos fully conformed to Section 508 standards (2 entities, 67%) or they did not have the resources to test (1 entity, 33%).
All entities reported both the surveys distributed by the reporting entity and their enterprise-wide chat or internal real-time messaging system conformed to 90% to 99% of applicable Section 508 requirements.
Entities in this category performed below trend in the Policies, Procedures, and Practices Dimension and above trend in the Human Capital, Culture, and Leadership Dimension.

Summary

Those in the Very High-Low overall performance category should invest in testing efforts and resource allocation in order to improve their testing consistency and conformance outcomes.

Very High Maturity - Moderate Conformance

Number of Entities in Category: 2
Average Maturity Score: 4.51
Average Conformance Score: 2.88
Two Lowest Average Dimensions: Content Creation (3.44), Human Capital, Culture, and Leadership (3.75)
Two Highest Average Maturity Scores: Communications (5.00), Acquisition and Procurement (5.00)

Highlighted Outcomes:

All entities reported that they implement a documented complaint process with specific procedures for reporting, assessing, tracking, and resolving Section 508 complaints.
1 entity (50%) reported they offer ICT accessibility-related training to employees, including training on guidance, templates, and tools for creating accessible content approximately 5 to 6 times per year. The other entity (50%) reported that it provided training 7 or more times per year.
All entities said none of their top 10 viewed documents tested fully conformed to Section 508 standards.
All entities said the reporting entity’s publicly-posted Section 508 or ICT accessibility policy conformed to 90% to 99% of relevant Section 508 requirements.
Entities in this category performed below trend in the Content Creation Dimension and above trend in the Policies, Procedures and Practices, Communications, and Acquisition and Procurement Dimensions.

Summary

Those in the Very High-Moderate overall performance category should invest in testing efforts and resource allocation in order to improve their testing consistency and conformance outcomes, particularly for internet, intranet and documents testing.

Very High Maturity - High Conformance

Number of entities in Category: 4
Average Maturity Score: 4.51
Average Conformance Score: 3.54
Two Lowest Average Dimensions: Policies, Procedures, and Practices (4.06), Human Capital, Culture, and Leadership (4.06)
Two Highest Average Maturity Scores: IT Accessibility Program Office (4.94), Technology Lifecycle Activities (4.92)

Highlighted Outcomes:

2 entities (50%) reported that nonconformant digital content is always or almost always tracked and remediated within the reporting entity. The other two entities (50%) said they frequently track and remediate content.
All entities said ICT accessibility core values have been included in the reporting entity DEIA and mission-related strategic plan, and leadership regularly communicates this core value.
All 4 entities tested their top 10 public-facing electronic documents with varying degrees of conformance: 1 entity with 20% conformance, one with 30% conformance, one with 40% conformance (and testing only 5 documents), and the final entity with 90% conformance.
100% of entities tested their top 5 videos with all being fully conformant.
Entities in this category performed below trend in the Testing and validation Dimension and above trend in the IT Accessibility Program Office Dimension.

Summary

Those in the Very High-High overall performance category should continue to make incremental improvements particularly in their testing and remediation efforts due to the variability in conformance results.

Very High Maturity - Very High Conformance

Number of Entities in Category: 5
Average Maturity Score: 4.36
Average Conformance Score: 4.43
Two Lowest Average Dimensions: Policies, Procedures, and Practices (4.00), Training (4.13)
Two Highest Average Maturity Scores: Content Creation (4.75), Technology Lifecycle Activities (4.50)

Highlighted Outcomes:

3 entities (60%) reported they always or almost always utilize a formal process or plan for creating Section 508 conformant agency official communications. The other 40% (2 entities) said they frequently do so.
4 entities (80%) said Section 508 compliance is included in a majority of their organization’s ICT-related leadership and management performance plans. The final entity said they do not but have a timetable to begin implementation.
4 entities (80%) said either all of their top 10 public-facing internet pages are fully conformant (60%, 3 entities) or they do not have any public webpages (1 entity 20%). The other entity (20%) reported 20% conformance for the top 10 pages.
100% of entities either reported that their top 5 videos were all fully conformant (80%, 4 entities) or they do not have any public-facing pages (20%, 1 entity).
Entities in this category performed below trend in the IT Accessibility Program Office, Communications, Technology Lifecycle Activities and Training Dimensions and above trend in the Content Creation Dimension.

Summary

Those in the Very High-Very High overall performance category should continue to make incremental improvements particularly in their testing and remediation efforts due to the variability in some of their conformance results.

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Reviewed/Updated: December 2024