Guidelines for assessing program maturity

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The template is organized around five metrics which address the key components of a successful Section 508 program. Agencies should report the highest level measure that best reflects the overall Agency, department or component’s Section 508 existing program status. The measures are progressive; i.e. resourced activities must also be planned, measured activities must also be planned and resourced.

Maturity Metrics

Acquisition

This metric defines to what extent an Agency conducts validation of procurement solicitations to ensure incorporation of Section 508 contract language into Statements of Work and Performance Work Statements.

Agency Electronic Information Technology Lifecycle Activities

This metric defines to what extent an Agency conducts validation of Section 508 requirements to ensure incorporation into Agency EIT life cycle activities, including enterprise architecture, design, development, testing, deployment, and ongoing maintenance activities.

Testing and Validation

This metric defines to what extent an Agency conducts testing and validation of Section 508 conformance claims.

Complaints Process

This metric defines to what extent an Agency tracks and resolves incoming Section 508 complaints.

Training

This metric defines to what extent an Agency trains stakeholders on roles and responsibilities related to Section 508 compliance.

Maturity Measures:

  • Ad Hoc: No formal policies, process or procedures defined.
  • Planned: Policies, processes and procedures defined and communicated.
  • Resourced: Resources committed and/or staff trained to implement policies, processes and procedures.
  • Measured: Validation is performed; results are measured and tracked.